SOCCER AID FOR UNICEF
TICKET FAQs

Ticket FAQs

Who do I contact about buying tickets, or to discuss a ticket order I've already placed?

For all enquiries about tickets, please contact:

How much do the tickets cost?

Adult Ticket pricing ranges from £20 to £60 for General Admission tickets.

Under 16s tickets are priced at 50% of the corresponding Adult price (£10 – £30).

Hospitality packages start from £350+VAT.

Price categories as follows;

CATEGORY ADULT PRICE CONCESSION PRICE
Premium Seat £75 No concession price offered
Cat 1 £60 £30
Cat 2 £50 £25
Cat 3 £40 £20
Cat 4 £30 £15
Cat 5 £20 £10

All tickets (excluding hospitality) are subject to a 5% booking fee which will be added to each transaction to cover the payment processing and operational costs of the ticketing process.

General Admission & Premium Seat tickets are sold VAT inclusive.

Hospitality packages are sold +VAT (so VAT will be added to the sale price).

Wheelchair and Ambulant Disabled tickets are available in various areas of the stadium, at the equivalent price bands, and include a free personal assistant seat. Tickets can be booked via SEE Tickets.

For further detail about accessibility at London Stadium please visit – https://www.london-stadium.com/accessibility.html

For accessible ticket enquiries ONLY please contact 0208 522 6001 or email [email protected]

Please note, no sale will be available through these channels.

During the purchase journey, when an individual selects to book an Ambulant Disabled Ticket, they will be asked for the specific nature of their Access needs, the system will then pair the best available seat to the persons specific needs.

If the persons particular needs do not appear on the dropdown menu, they will be directed to fill in a very short form that will go to the London Stadium access team who will advise SEE Tickets of which seats are most suited – the SEE Group Sales team will then contact the individual to process the payment.

Anyone purchasing a Wheelchair or Ambulant Disabled ticket will be required to provide evidence showing eligibility for the particular tickets they have requested. This information will be requested to be sent to SEE tickets after completing the purchase.

If customers are looking to book both Wheelchair/Ambulant Disabled tickets AND General Admission (GA) tickets in the same transaction, we cannot guarantee that these seats will be together. However, the row of seats in front of all Ambulant Disabled tickets has been held and is only available to those who are booking the corresponding Ambulant Disabled seats on the row behind (or the Wheelchair seats behind that). In some circumstances this will mean that family groups will be split across rows.

Why can I only pick my block, but not my specific seat?

The SEE Tickets system works by allocating the “best-available” seat, filling the block from the front to the back whilst not leaving any individual seats between bookings (which then become unsellable).

When will I receive my tickets?

All Tickets will be sent via email (PDF attached) approximately 2 weeks before the Event. The accompanying email will detail the process for what a ticketholder needs to do with the tickets.

How much of the ticket price goes to UNICEF?

All profits from Soccer Aid Productions Limited, who manage the ticket sales, go directly to UNICEF. Ticket prices start at £10 for under 16s, and at £20 for adults. Customers also have the option to add a donation to UNICEF at the point of sale.

How were ticket prices decided?

The event aims to raise as much money as possible for UNICEF. Tickets start at £10 for under 16’s and £20 for adults.  We feel a balance has been struck between making the tickets affordable and in-line with other comparable events, whilst ensuring we are able to raise the maximum funds which could help UNICEF deliver 2 billion vaccines worldwide, and help kids get back to school, beat malnutrition, and get the healthcare they need today and long after the crisis is over.

Do people have the option to print or are they all sent by post? Any idea when they’ll be sent?

All match tickets for the 2022 Soccer Aid for UNICEF will be Print at Home tickets.  This means ticket purchasers will receive an email, approximately 2 weeks prior to the event, with the tickets included as PDF attachments that need printing off for scanning at the turnstiles.

Can you send tickets overseas?

Yes, as all tickets for the 2022 are Print at Home. They will be sent to the registered email address of the lead ticket booker.

Can I get a refund on my ticket?

Once a Ticket is purchased, the Ticket Holder shall not be entitled to cancel their Ticket and no refunds shall be given if the Ticket Holder is unable to attend the Match. In particular, the following should be noted:

(a)         the Match can be abandoned or postponed (for example, due to weather conditions or unforeseen events) and neither London Stadium, nor Soccer Aid Production Ltd, shall have any liability whatsoever to a Ticket Holder if the Match is abandoned or postponed. Ticket Holders shall however be entitled to attend any re-arranged version of such Match.

(b)        In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, the Ticket Holder will be entitled to a refund (not exceeding the price of the Ticket).

CAN’T SEE THE ANSWER TO YOUR QUESTION?

 

 

 

  • Click here to view the Soccer Aid event guide for further customer queries and frequently asked questions.

 

For anything else please get in touch with the UNICEF UK Supporter Care Team.