Ticket FAQs

Ticket FAQs

Who do I contact about buying tickets, or to discuss a ticket order I've already placed?

For all enquiries about tickets, please contact:

If you’ve not received your tickets for the big match, please arrive on match day at the North Stand Box Office from 1pm where SEE Tickets staff will be able to arrange your tickets. Please ensure you have your book reference and/or proof of payment.

Do I have the option to print or are all tickets sent by post?

All match tickets for the 2021 Soccer Aid for UNICEF will be Print at Home tickets.

Print at Home tickets will be sent approximately a week before the match. We send tickets relatively late in the day to minimise the risk of them falling into the hands of Ticket Touts.

All tickets are subject to a 5% booking fee which will be added to each transaction to cover the payment processing and operational costs of the ticketing process.

Can I pick my seat?

SEE Tickets operate a “Best in Block” allocation policy. What this means is that SEE will automatically allocate you the best available seats within the block that you select (starting from the front of the block and filling backwards). As we expect Soccer Aid for UNICEF to sell out, this ensures single seats are not left between booking groups and maximises the amount of money UNICEF will receive from ticket sales, whilst also ensuring our supporters are allocated the best seats within the block they select.

Can you send tickets overseas?

Yes, as all tickets for Soccer Aid for UNICEF 2021 are Print at Home. They will be sent to the registered email address of the lead ticket booker.

Can I get a refund on my ticket?

Once a Ticket is purchased, the Ticket Holder shall not be entitled to cancel their Ticket and no refunds shall be given if the Ticket Holder is unable to attend the Match. In particular, the following should be noted:

(a)  The Match can be abandoned or postponed (for example, due to weather conditions or unforeseen events) and neither the Club nor Soccer Aid Production Ltd shall have any liability whatsoever to a Ticket Holder if the Match is abandoned or postponed. Ticket Holders shall however be entitled to attend any re-arranged version of such Match.

(b) In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, the Ticket Holder will be entitled to a refund (not exceeding the price of the Ticket).

Can I pre-book a car parking space?

No, although Pay on the day car-parking will be available in official Manchester City Car-Parks. Please visit https://www.mancity.com/etihad-stadium/visiting-the-etihad-stadium for full details.

Are there any restrictions on what can be brought into the stadium?

Soccer Aid for UNICEF takes the safety of our supporters extremely seriously. Supporters are invited to read the pre-match email which will be sent to all ticket purchasers approx. 7 days prior to the match.

Will there be flash photography and pyrotechnics on the night?

Yes, there will be flash photography on the night.

Will there be audio descriptive commentary on the night?

Yes, this can be requested via the Manchester City Access team +44 (0)161 444 1894 (Option 1, 2, 2) or email access@mancity.com. For full details of the accessible facilities at the Etihad Stadium please visit https://www.mancity.com/ticketing-and-hospitality/access.

What COVID-19 measures have been put in place for Soccer Aid for UNICEF 2021?

We’re excited to welcome fans back to the stadium this year and will be making sure that Soccer Aid for UNICEF operates in accordance with the latest Government guidelines on Covid-19 on Saturday 4 September. If required, our safety measures may include:

  • Sanitisation and hand washing stations throughout the site
  • Contactless payment where possible
  • Managed queues and/or one way systems
  • Subject to guidelines in September, we may carry out temperature checks on arrival for all staff and visitors, and ask people onsite to wear face coverings in enclosed spaces
  • Only if advised as required by the Government in September, we may need to introduce a testing programme. 

We are confident that Soccer Aid will go ahead as planned, however, in the unlikely event that we need to reduce capacities or the event is cancelled, we’ll refund your ticket.

How can I purchase tickets for disabled supporters?

Accessible seats are available in various areas of the stadium, at the equivalent price bands and include a free personal assistant seat. These are available via the official ticket website for Soccer Aid (please scroll down to the ‘Wheelchair Users’ drop down option to book your ticket).

For full details of the accessible facilities at the Etihad Stadium please visit https://www.mancity.com/ticketing-and-hospitality/access. 

For accessible ticket enquiries ONLY contact +44 (0)161 444 1894 (Option 1, 2, 2) or email access@mancity.com. Please note no ticket sales will be available through these channels.

After purchasing a ticket for a wheelchair user or ambulant disabled ticket, a member of Manchester City Access Team may contact the lead booker to better understand any access requirements


Can I ensure my family or friends are sat close to my Wheelchair position / Ambulant disabled ticket location?

Yes, wheelchair positions and Ambulant disabled ticket locations will be allocated closer to the event. When booking, select the amount of Adult / Child tickets required, in addition to the Wheelchair positions or Ambulant Disabled tickets required in the same Price category. We will allocate Wheelchair positions and seats for Ambulant Disabled ticket purchasers as close to the other seats within the booking transaction as possible. Where this is not possible a member of the Manchester City Access Team will contact the lead ticket booker to discuss options and needs.

How do I book hospitality tickets?

Hospitality tickets are sold directly by the venue (Etihad Stadium, Manchester). For more information and to book, click here or call 0161 444 1894 (option 1, option 3).

Can’t see the answer to your question?

Get in touch with the UNICEF UK Supporter Care Team.