Soccer Aid for Unicef
Postponement FAQ's

When will a new date be confirmed?

Soccer Aid for Unicef will take place this September at Old Trafford, the home of Manchester United. Further updates on the date of the game will be issued in due course.

What do I need to do to claim my refund?

You don’t need to do anything to claim a refund. Individuals who have already purchased tickets will be automatically refunded the full amount spent on tickets within 7 days of the donation conversion deadline (Sunday 16th August) passing. Ticket purchasers have the option to donate the value of their tickets (including booking fees) to Unicef UK by clicking on the link in the refund email sent to the ticket purchaser from Manchester United Football Club.

Can I roll my ticket over to a future Soccer Aid event?

Unfortunately, tickets will not be able to be rolled over to a future Soccer Aid event. We hope to be in a position to announce details of the 2021 game in the near future.

If I choose to donate my ticket money will the full amount go to Unicef UK?

Yes, as well as the face value of the ticket being donated, Manchester United have very kindly agreed to waive the booking fees which means the full amount taken from a ticket purchasers’ card when purchasing tickets will go to Unicef UK. By donating the value of your ticket/s, you could change a child’s life by providing lifesaving supplies to children around the world.

Will my donation be Match-funded by the UK government and Gavi, The Vaccine Alliance?

Yes, every £1 you donate becomes £3, thanks to the UK government and Gavi, The Vaccine Alliance.

 

When will Unicef UK receive my donation?

The deadline for ticketholders to convert tickets to a donation to Unicef UK is Sunday 16th August. Refunds, for those who haven’t donated, will start to be processed on Monday 17th August and the process may take up to seven working days from this date. Once all refunds are settled, Manchester United will transfer the balance of all the donation monies to Unicef UK.

If I change my mind after donating, can I later request a refund?

Unfortunately not, donations are non-refundable.

Can I donate some of the money I spent on tickets, and have a refund for the remainder?

Unfortunately not. If you wish to split the total amount we would recommend obtaining the refund and you can then donate in the following way:

Online at itv.com/socceraid or stv.tv/socceraid or via SMS; to give £30, £20 or £10, text THIRTY, TWENTY or TEN to 70818. Lines open Monday 3 August at 4pm and texts cost your donation + 1 std. rate msg. Every £1 you donate/raise becomes £3 – up to £3 million – until 6 Oct 2020, thanks to the UK government and Gavi, The Vaccine Alliance. 16+. Please ask bill payer’s permission. Text donations will close on 6th October 2020 at 5pm. See T&Cs and Privacy Policy at itv.com or stv.tv.

Can I get reimbursed for my travel and/or hotel costs?

Please check directly with your travel/accommodation provider; they may be able to refund you, or change your booking to a new date. If your travel/accommodation was paid for using a Credit Card you may be able to claim monies back through your card provider.

Will the players you have already announced still be playing?

The final lineup for the rearranged game will feature household names from celebrity and football backgrounds. Further updates will be issued in due course.

How can I stay informed about updates on the new match date?

Pease sign up to our newsletter to be the first to hear updates and follow us on social media via the links below. Tickets holders will receive regular email updates.

If you require any other information please contact Unicef UK on 0300 330 5580 (M-F 8am to 6pm) or email supportercare@unicef.org.uk.

.